Covid emergency services ‘inundated’ by Vodacom customer care callers

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Comment is sought by 4 August on proposals for harmonising the short code for national emergency services, which were published in the Government Gazette. It is mooted that the COVID-19 emergency services code 111 should be replaced with one of six short codes identified in the notice, notes Pam Saxby for Legalbrief Policy Watch.

Code 111 – traditionally used to access Vodacom’s customer care services – will presumably then revert to its original purpose.

COVID-19 health communications centres have apparently been “inundated” with Vodacom customer services calls ever since 111 was introduced on 15 April as the national COVID-19 emergency services number. Interested and affected parties are referred to the 2016 numbering plan regulations for further information on the harmonisation process.

Full Legalbrief Policy Watch report

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